FAQ's

DPC is an alternative to traditional fee-for-service insurance billing. Insurance companies impose time consuming requirements on doctors. For every 15 minutes that a physician spends with a patient, it takes an average of 2 hours to complete documentation for that visit before they can be paid. With elimination of the burdensome requirements by the insurance companies, the doctor has more freedom to focus on the patient. This improves the quality of the care offered to the patient. Quintess Primary Care follows the DPC model. This means we don't depend on health insurance companies to be paid for our services. This allows us to provide care for a smaller patient panel in comparison to a traditional primary care practice. The benefit of less paperwork allows us to invest more time into your care and allows us to develop personal relationships with each member of our practice.

1. Quintess is a Family Practice Clinic. We offer the full spectrum outpatient primary and preventive services for the entire family, from cradle to maturity and for both males and females. Primary care services include annual and sports physicals, chronic illness management (including diabetes, high blood pressure, thyroid disorders, etc.), mental health support, regular checkups for adults and children and care co-ordination with specialists. We also perform minor outpatient procedures and some point of care testing in our facilities (including urine dips, rapid Strep test, A1C). 2. Quintess Weight No More! is a 6 month medically managed weight loss program which teaches healthy lifestyle changes to both adults and children. 3. Quintess executive and sports physicals (no membership required). 4. Quintess consultation services for second medical opinions and current medical management overview (no membership required).

We do not carry immunizations in our practice due to the high out of pocket cost. However, we partner with the local Health Department and an immunization clinic to offer this service to our clients.

Quintess guarantees detailed and experienced healthcare services regardless of your health insurance status. We have also negotiated discount services for clients without health insurance coverage with several vendors. We transfer these discounted costs to you and help you find the most affordable options for labs, imaging studies, prescription medicine coverage and physician specialist referrals.

With or without health insurance, Quintess can provide care for you through your membership services. You will still benefit from our thorough, unrushed individual care and easy accessibility to the Quintess Team. If you have health insurance, we advise you to keep it for the coverage of prescription medications, labs, hospital admissions, imaging studies and specialty referrals, as you would with a traditional doctor’s office.

Quintess is an outpatient practice. We don’t have hospital privileges. If you are admitted into the hospital, the Quintess Team will be in active communication with the admitting physicians and will contribute to your care in the hospital. We will continue your care after your discharge as occurs in a traditional out patient practice.

You can reach the Quintess team after office hours or on weekends through emails using our HIPAA secure patient app and by a phone call. All enquiries will be answered within 24 hours. However, if you need to be seen urgently or emergently, we will refer you to the Urgent Care or Emergency Department.

Dr. Annan is not currently delivering babies. Even though we love babies, they don’t pay any attention to our schedule! Since Dr. Annan is an Obstetrician, she will coordinate and contribute to your care with your Ob-Gyn. We do provide primary care throughout pregnancy, and we offer post-partum care. We accept newborn babies into our practice and support breast feeding. We perform outpatient newborn male circumcision when requested.

We are a Christ based health care ministry even though we accept patients from all walks of life. We don't force our faith on anyone but we do pray for all our patients daily. We are not ashamed of the gospel of Jesus Christ. We rely on the Holy Spirit to guide our medical knowledge to benefit our patients. We believe in the supernatural healing power of the Holy Spirit in the name of Jesus Christ. We will do our part to provide appropriate evidence-based medical care to the best of our ability as medical personnel, and we will stand with you in prayer during your appointment if you so desire.

We take your concerns seriously in Quintess and we seek to find solutions to any health issue you may be experiencing. If you have a health concern, that concerns us too. The ideal patient of Quintess is one who wants to be healthy and who is willing to be involved in managing and improving their health.

For you to receive our full spectrum primary and preventive care services, you may sign up through our website @ www.quintessprimarycare.com. Once you sign up, you will be contacted by a member of the Quintess Team to schedule a meet and greet. The purpose of this meeting is to determine if we will be a good fit for you and, vice versa. Please note that you will not be considered a member of Quintess, and no deductions will be made from your account until a patient agreement contract is signed by both parties after the meet and greet. We require a one-time registration fee due upon signing the membership contract, and an annual membership fee subsequently. We will consider a monthly membership payment structure when requested.

Quintess memberships are at will memberships and can be terminated at any time. We require a minimum of 30 days notice in writing to terminate memberships. All our members are satisfied clients who reciprocate the same level of consideration and respect that we extend to them. Unruly behavior will result in immediate termination of current memberships.

Our offices are in: · Elkhart: 818 E. Bristol St. IN 46514 · Granger: 922 E. University Dr. IN 46530

Elkhart office: Monday, Wednesday, Thursday 8:30 am – 4:30 pm. Granger office: Tuesday 8:30 am – 4:30 pm Friday 8:30 am – NOON Phones are turned off between noon – 1pm daily and 15 minutes before the office closes.

· You may send a message through our website on the Contact Us page. · You may also send an email to: Drannan@quintessprimarycare.com · You can call the office during office hours: (574) 307-0597.